Driver services

Emergency contacts

Quick UK numbers and roadside steps for drivers. Keep calm, make yourself safe first, then call the right service.

In immediate danger, call 999 or 112. If someone is injured, there is fire, a live-lane breakdown, or you feel unsafe, call emergency services first.
999

Emergency services

Police, ambulance or fire when there is immediate danger, serious injury, fire, or a dangerous road situation.

Call 999Call 112
101

Police non-emergency

Use 101 when you need police help or reporting, but it is not an immediate emergency.

Call 101
111

NHS medical advice

Use NHS 111 for urgent medical help that is not life-threatening.

Call 111
105

Power cut emergency

Report a power cut in England, Scotland or Wales. Useful for EV charging, home charging and power-related safety issues.

Call 105

Breakdown on a motorway

  1. Move left if possible and switch on hazard lights.
  2. Leave at the next junction or services if you can do so safely.
  3. If you cannot leave, follow orange SOS signs to an emergency area.
  4. Use the free emergency telephone if available. It gives your exact location.
  5. If stopped in a live lane, unable to exit safely, or in danger, stay belted with hazards on and call 999.

On motorways and major A-roads in England, National Highways can be contacted on 0300 123 5000 for road-related help and information.

Call National Highways

After an accident

  1. Stop safely. Switch on hazard lights.
  2. Check for injuries and call 999 if anyone needs urgent help.
  3. Move people away from traffic if it is safe to do so.
  4. Exchange details with other drivers.
  5. Take photos of vehicles, road position, damage and surroundings.
  6. Contact your insurer or breakdown provider.
Collect detailsRegistration, name, phone, insurer, location and witness details.
Take photosVehicle damage, road layout, signs, weather and final vehicle positions.
Do not admit faultStay factual. Let insurers and police assess responsibility.

Save your own numbers

Breakdown provider

Save your AA, RAC, Green Flag, insurer or manufacturer breakdown number in your phone favourites.

Insurance claims

Save your insurer claims line, policy number and roadside assistance details before you need them.

Quick answers

Should I call 999 after a minor crash?

Call 999 if anyone is injured, the road is blocked dangerously, there is aggression, fire, or immediate danger.

Can I stop on the hard shoulder?

Only in an emergency. Leave the vehicle from the side away from traffic if safe, and wait behind the barrier.

What if I break down in a live motorway lane?

Keep seatbelts on, use hazard lights and call 999 immediately if you cannot get to a safe place.

Official links

GOV.UK police contact NHS 111 National Highways motorway safety GOV.UK power cuts
Safety note: Driverz is a quick reference only. Always follow emergency services, police, National Highways and official guidance in a real incident.